Privacy Policy

A legal disclaimer

Effective Date: August 25, 2026
Last Updated: August 25, 2026

Elio Beauty Co. (“Elio Beauty Co.,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, book an appointment, purchase or receive our services, make a payment, complete a client form, or otherwise interact with Elio Beauty Co.

Elio Beauty Co. operates in British Columbia, Canada, and this Privacy Policy is intended to comply with applicable Canadian privacy legislation, including the British Columbia Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Who We Are

Elio Beauty Co.
Sparwood, British Columbia, Canada

Privacy Contact: Megan Melmoth, Owner
Email: [INSERT BUSINESS EMAIL]
Phone: [INSERT PHONE NUMBER, IF DESIRED]

Megan Melmoth is responsible for Elio Beauty Co.'s privacy practices and for responding to privacy-related questions, requests, and complaints.

2. Personal Information We Collect

“Personal information” generally means information about an identifiable individual.

Depending on how you interact with Elio Beauty Co., we may collect:

3. How We Collect Information

We may collect personal information directly from you when you:

Visit our website
Submit a contact form
Book an appointment through our website
Create or use a Wix account or booking profile
Complete a consultation, intake, consent, or client form
Purchase a service or product
Make a payment
Communicate with us by email, telephone, text message, or social media
Subscribe to marketing communications
Provide a review or testimonial
Provide information to us in person

We may also receive information through Wix services that support our website, appointment booking, client management, and payment processing.

4. Why We Collect Personal Information

We collect and use personal information for reasonable and appropriate business purposes, including:

Providing Services

Schedule and manage appointments
Confirm, modify, or cancel appointments
Provide requested aesthetic services
Review information relevant to safely providing a service
Communicate with you regarding your appointment
Maintain client records
Provide receipts and transaction records
Respond to questions and requests

Client Safety
Information you provide regarding allergies, sensitivities, medications, contraindications, previous reactions, or other relevant circumstances may be used to determine whether a service can be safely provided or whether modifications, precautions, or postponement may be appropriate.

We collect and use this information only when reasonably necessary for service provision, safety, or another legitimate business purpose.

Business Administration

Process payments and refunds
Maintain accounting and business records
Manage our client database
Prevent fraud or unauthorized activity
Resolve disputes
Maintain insurance and business records
Meet tax, accounting, legal, regulatory, or other requirements
Establish, exercise, or defend legal claims

Website Operation

Operate our website
Respond to website inquiries
Improve website functionality and user experience
Understand website traffic and usage
Monitor website performance
Detect security issues or fraudulent activity

5. Consent

Where required by applicable privacy legislation, we will obtain your knowledge and consent before collecting, using, or disclosing your personal information.

Depending on the circumstances, consent may be provided by:

Submitting information through our website
Booking an appointment
Completing a client or consent form
Providing information verbally
Making a purchase
Opting into marketing communications

You may withdraw consent to certain uses of your personal information at any time, subject to legal or contractual restrictions.

If you withdraw consent to information that is reasonably necessary to provide a service, we may be unable to provide that service.

Withdrawal of consent does not affect our ability to retain or use information where we are legally permitted or required to do so.

6. Client Intake and Service Information

Certain Elio Beauty Co. services may require information relating to your skin, lashes, brows, lips, allergies, sensitivities, medications, previous treatments, or other circumstances that may affect the safe provision of a service.

We understand that some of this information may be sensitive.

We will:

Collect only information reasonably necessary for the relevant service or business purpose
Use the information for the purpose for which it was collected or another permitted purpose
Limit access to authorized individuals
Take reasonable safeguards to protect the information
Retain the information only as long as reasonably necessary or as required by law

If you choose not to provide information that is reasonably necessary to determine whether a service can safely be provided, we may be unable to provide that service

7. Wix

Our website, online booking system, and payment services are provided through Wix.com.

Wix acts as a technology and service provider for Elio Beauty Co. and may process personal information on our behalf in connection with the operation of our website, booking system, customer management features, and payment services.

Information submitted through our website or booking system may be stored and processed through Wix's systems and databases.

Wix states that it uses security measures designed to protect personal information and that its payment services are PCI DSS compliant.

Wix may process or store information in jurisdictions outside Canada. Information processed by Wix may therefore be subject to the laws of the jurisdiction in which the information is processed or stored.

For more information about how Wix handles information, please review Wix's Privacy Policy and Data Processing Agreement.

8. Payment Information

Payments made through our website or other Wix payment features are processed through Wix Payments or the applicable payment services integrated into Wix.

We do not intentionally collect or store your complete credit or debit card number outside of the payment processing system.

Payment-related information may be used to process transactions, refunds, chargebacks, fraud prevention, accounting, and other legitimate payment-related purposes.

9. Cookies and Website Technologies

Our Wix website may use cookies and similar technologies.

Cookies may be used to:

Operate essential website functions
Maintain security
Remember preferences
Support booking functionality
Understand website traffic and usage
Measure website performance
Improve the website
Detect errors or security issues
Support marketing or advertising functionality, where enabled

Wix indicates that certain cookies are essential to the operation, security, and performance of Wix websites and that additional cookies may be introduced depending on the features and third-party services enabled on a particular website.

Where applicable, Elio Beauty Co. will provide visitors with cookie controls through Wix's privacy and cookie-management tools.

You may also control or disable cookies through your web browser. Disabling certain cookies may affect website functionality.

10. Marketing Communications

If you provide the appropriate consent, we may contact you by email or text message regarding:

Promotions
Special offers
New services
Events
Business updates
Other marketing communications

We comply with Canada's Anti-Spam Legislation (CASL) when sending commercial electronic messages.

Every commercial electronic message will provide an appropriate method for withdrawing consent or unsubscribing.

You may withdraw your consent to marketing communications at any time.

Withdrawing marketing consent will not prevent us from sending necessary service-related communications, such as appointment confirmations, reminders, changes, cancellations, or other messages necessary to administer your appointment or transaction.

11. Photographs, Videos, Reviews, and Testimonials

We may ask clients for permission to photograph or record completed services for educational, portfolio, website, social media, or promotional purposes.

We will obtain appropriate consent before using identifiable client photographs or videos for promotional purposes.

If you voluntarily provide a review, testimonial, photograph, or other content for promotional use, we may use that content in accordance with the permission you provide.

You may contact us regarding future promotional use of your content.

12. Social Media

Elio Beauty Co. may operate social media accounts and may communicate with clients through social media platforms.

Information you provide through third-party social media platforms is also subject to the privacy policies and terms of those platforms.

Please do not send sensitive personal information through public social media comments or messages.

13. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including to:

Wix and Wix-affiliated service providers
Payment processing providers
Professional advisors such as accountants, lawyers, or insurers
Technology and service providers assisting us with business operations
Government authorities or regulatory bodies where required or permitted by law
Law enforcement where legally required or permitted
A purchaser, successor, or other party involved in a business transaction where permitted by law

We may also disclose personal information with your consent or where otherwise authorized or required by law.

14. Information Processed Outside Canada

Because we use Wix and other technology services, some personal information may be processed or stored outside British Columbia or Canada.

Wix states that its servers and backup infrastructure are located in multiple jurisdictions, including the United States and Europe.

When information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is processed or stored.

We take reasonable steps to use reputable service providers and appropriate safeguards when personal information is handled by third parties.

15. Security

We take reasonable physical, administrative, and technological safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

These safeguards may include:

Password protection
Account security measures
Two-factor authentication where available
Access controls
Limiting access to personal information based on business need
Secure technology providers
Secure physical storage
Secure disposal of information

Wix provides security features including HTTPS/SSL encryption and states that it uses encryption and other security controls to protect user and visitor information.

No electronic transmission or storage system can be guaranteed to be completely secure.

If we become aware of a privacy breach involving personal information in our custody or control, we will assess and respond to it in accordance with applicable privacy legislation.

16. Retention and Destruction

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, to resolve disputes, to meet legal, accounting, tax, insurance, or regulatory requirements, or for other purposes permitted by law.

Different types of information may be retained for different periods.

When information is no longer reasonably required, we will take reasonable steps to securely destroy, erase, or anonymize it.

17. Accuracy

We make reasonable efforts to ensure that personal information in our custody or control is accurate and complete for the purposes for which it is used.

You may request correction of personal information that is inaccurate or incomplete.

18. Access to Your Personal Information

Subject to applicable legal exceptions, you may request:

Confirmation of whether we hold personal information about you
Access to your personal information
Information about how your personal information is being used or disclosed
Correction of inaccurate or incomplete information
Withdrawal of consent to certain uses or disclosures

We may need to verify your identity before responding to an access or correction request.

19. Privacy Questions and Complaints

If you have a question, concern, or complaint about our privacy practices, please contact:

Megan Melmoth, Owner & Privacy Contact
Elio Beauty Co.
Sparwood, British Columbia, Canada
Email: eliobeautycompany@gmail.com

We will review privacy inquiries and complaints and respond within a reasonable period in accordance with applicable privacy legislation.

If you are not satisfied with our response, you may have the right to contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC).

20. Children's Privacy

Our website and services are not directed toward children.

We do not knowingly collect personal information from children through our website without appropriate consent or legal authority.

If you believe a child has provided personal information to us without appropriate consent, please contact us.

21. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms and other services.

Once you leave our website, this Privacy Policy does not apply to information collected by those third parties.

We encourage you to review the privacy policies of any third-party websites before providing them with personal information.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, privacy practices, or applicable laws.

The “Last Updated” date at the beginning of this Privacy Policy will be updated whenever changes are made.

Where required by law, we will provide additional notice or obtain consent for material changes.

23. Contact

If you have questions about this Privacy Policy or how Elio Beauty Co. handles personal information, please contact:

Megan Melmoth
Owner & Privacy Contact
Elio Beauty Co.
Sparwood, British Columbia, Canada
Email: eliobeautycompany@gmail.com

Elio Beauty Co. is committed to handling personal information respectfully, transparently, and responsibly.